Frequently Asked Questions:

Where do my students go after I add them to my group?

Have your users log in and then go to https://golepress.com/my-learning-portal-courses/.

They can also access this page in the LEARNING PORTAL site navigation. See example below:

From there they see the courses you have enrolled them in.


How do I reset my users password?

Please CLICK HERE to see how to Reset a Password for a user with an email.
Please CLICK HERE to see how to Reset a Password for a user with no email.


What if I have a student with no email?

In some cases the email/username can be a fake email if that is required for the user or if the administrator chooses.
Please CLICK HERE to see how to Add One User with no email.
Please CLICK HERE to see how to Add Multiple Users with no email.
Please CLICK HERE to see how to Reset a Password for a user with no email.


Can I add seats to my user group?

At this time it is not possible to add seats to groups. This will be a function in the future and we will let you know when it is possible.


Why can’t I change my Organization Abbreviation anymore?

The website does not work with multiple users with the same Usernames or Emails. Due to the number of repeated school, church, or organization names, we have to avoid repeating Usernames and Emails. In order to avoid this, we keep the Organization Abbreviation locked in once you add a student with the “User Has No Email” feature.


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General Notes:

Seat Count
When the subscription to course content was purchased, there was a number of seats that were purchased. Each seat represent a user that can have access to the purchased course. Administrators will be unable to add any more users after all the seats are used.

Usernames and Emails
Username or Email is required for the user to login.
When users are added to the site database, the Username will be the same as the Email assigned to their user account.

Users Who Have No Email
In some cases the email/username can be a fake email if that is required for the user or if the administrator chooses.

Passwords
Passwords need to be at least 8 Characters, One Number, One Uppercase Letter, and One Lowercase Letter.

Administrators
Administrators take a “seat” when added, as a result will reduce the number of seats available for users.
Administrators cannot edit other administrators information.
Administrators can edit organizational information.

Organization Abbreviation
The Organization Abbreviation is unique and specific to each organization.
This value is used to generate access codes and create fake emails that are associated with a particular user group should the need arise.

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Add A User

In order to add a user, scroll down to the Users Section and click on the Users dropdown menu.

From this menu select Add One:

Then fill out the form that pops up.

After filling out the necessary information click the Add User button.

The user will then receive an email with the required information to access course content.

SOME IMPORTANT NOTES:

If the user already exists in the database:
The user will be added with the details assigned previously
i.e. First Name, Last Name, etc.

If it’s a new user:
The password must contain: At least 8 Characters, One Number, One Uppercase Letter, and One Lowercase Letter.

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Add Multiple Users

In order to add a user, scroll down to the Users Section and click on the Users dropdown menu.

From this menu select Add Multiple:

After this button a from will appear at the top of the page with many rows of possible users to create. The number of rows will be equal to the number of seats left for the group.

Each line represents a new user for the group, fill out how ever many users desired then click the Add & Invite button.

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Add User or Multiple Users With No Email

If adding one user with no email:

Scroll down to the Users Section and click on the Users dropdown menu.

From this menu select Add One:


In the form that pops up, check the User Has No Email check box.

Fill out all the fields.*
*It is recommended that the administrator keeps Username and Password stored somewhere secure so it is accessible later.

Click the Add User button.

If adding multiple users with no email:

Scroll down to the Users Section and click on the Users dropdown menu.

From this menu select Add Multiple:

Check the User Has No Email box for as many users as you wish to add without an email.

Fill out ALL FIELDS* in that row of the form then click the Add & Invite Users button once you have entered the users you would like to add.
*This includes the Email/Username field for users with no email.

NOTE:
After selecting the User Has No Email option, while typing into the Username or Email field the Username Preview or Email Preview will show the automatically generated fake email that uses the user group’s organization abbreviation.

IMPORTANT NOTE:
After adding a user with this feature, administrators will NOT be able to change the organization abbreviation anymore even after deleting the user with that email.

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Add An Administrator

To add another Administrator, scroll to the Administrators Section.

Click the Add Administrator button.

Fill out the form that pops up and click the Add Administrator button.

An email will be sent to this person that has the required login information.

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Reset A Users Password

If the user has an email:

An administrator can send a pre-generated password through email by following these steps:

Scroll down to the Users Section.

Then select the checkbox by the user that needs a new password sent to them.

Once the checkbox has been clicked next to the user to be removed, click on the Send password reset button that has appeared.

There will be a subsequent message box to confirm this action with another Send password reset button. Click the button and the user will have another password sent to their designated email.

To reset the password of a user who does not have an email:

Administrators can reset the password manually.

Scroll down to the Users Section.

Click on the First or Last Name of the user.

This will bring up an edit user form.

Fill out the Reset Password field and then select the Update User button.

SOME IMPORTANT NOTES:
If only resetting the password the First and Last Name fields will still be populated with the current names, there is no need to delete these. If these fields are not different from the existing information they will stay the same and this form will only reset the password.

For security purposes administrators cannot edit other administrators information.

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Edit User Information

To edit user information or to reset a password scroll down to the Users Section.

Click on the First or Last Name of the user.

This will bring up an edit user form.*
*This may take some time so please be patient if the box does not appear right away.

Fill out the form then select the Update User button.


SOME IMPORTANT NOTES:
If only editing the users first or last name leave the Reset Password field blank.

If only resetting the password the First and Last Name fields will still be populated with the current names, there is no need to delete these. If these fields are not different from the existing information they will stay the same and this form will only reset the password.

For security purposes administrators cannot edit other administrators information.

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Upload Users With A CSV

In order to add users with a .csv file, scroll down to the Users Section and click on the Users dropdown menu.

From this menu select Upload Users:

Once Upload Users is selected this form appears:

It is recommended to download the sample.csv file and then add the necessary information and save the file as a different name then upload that file. That way if any of the information is required at a later time it is accessible.

Here is an example:

This file has been saved with new name of myuserCSV.

In this example, the user with the name Jane Smith will have an automatically generated password because the cell is left blank, as specified in the form.

After uploading this form, John Doe and Jane Smith will be added to the group.

As with any other way of users being added, if any user has an email that already exists in the system, the details assigned to that user previously will be preserved and added as such.

Once the .csv file ready simply click choose file, select the correct file, then click the Add Users button.

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Transfer Users

If an administrator has purchased multiple user groups and wants to transfer users from one group to another follow these steps:

Scroll down to the Users Section.

Click on the Users dropdown menu.

From this menu select Upload Users:

Once a form appears on the screen check the Transfer Users Checkbox.

As stated on the form, after selecting a group, a .csv file will be created and uploaded automatically.

After selecting which group to transfer, click the Add Users button.

NOTE:
If the current user group has enough seats remaining, all of the users from the selected user group will be added, however, if there are not enough seats for the transfer, the process will either be cancelled entirely or only some of the users will be transferred.

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Remove Users

To remove a user or users from the group, scroll down to the Users Section.

Then select the user(s) to be removed by clicking the checkbox next to the users first name on the left.

Once the user is selected by clicking the checkbox, click on the Remove User(s) button that has appeared.

There will be a subsequent message box to confirm the removal with another Remove User(s) button. Just click the button and the user will be removed.

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View Or Edit A Users Progress

To view or edit a users progress, scroll down to the Users Section.

Then click on the Status of the desired user.

Clicking on the status will show the user progress page.

Here the users progress is displayed. By checking or unchecking on the checkboxes next to each section, administrators can increase or reduce the progress for each user if desired.

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Changing Organization Information

Any administrator associated with the user group can edit the organization information. Regular users cannot edit information.

This can be achieved in User Group Management Portal or in “Learning Portal Information” which can be accessed in the dropdown when hovering over the user name in the top right corner of page.

In either method simply click on the Edit Organization Info button.

After clicking this button one of two forms will appear.

If the Add User With No Email feature has not been used this form will appear:

With this form the option is available for administrators to edit one or both the Organization Name or the Organization Abbreviation.

If only editing one, simply leave the other field blank and only the field that has been filled out will be changed.

If the Add User With No Email feature was ever used this form will appear:

After filling out the field(s), simply click the Submit button and the changes will be made if there are no errors with the form.

SOME IMPORTANT NOTES:
Organization Abbreviation are unique and specific to each organization. This means that if a abbreviation is already being used by another organization the abbreviation will be unavailable to use.

If there is a Cultivating the Virtues Access Code assigned to the organization, when the organization abbreviation is changed the code will change as well.

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